Hello!

Thank you so much for your interest in purchasing Misplaced Creatures: a Bestiary for Ukraine, a digital charity artbook focused on fantastic/folk/myth creatures! The project is supporting displaced animals in Ukraine, by donating to Sirius Animal Shelter Kyiv, the largest animal shelter in Ukraine! The team is eternally grateful for your support and donations.

To be able to better support your purchase and provide transparency, we provide this page here with details on the items, finance, shipping, policies, communication and so on.

We hope this helps. May you enjoy!

SPECIFICATIONS

Carrd

Products and Charity

Stretch Goals/Specials: Limited Edition Physical Trading Cards; stretch goals to be announced soon!

Limited Edition Physical Trading Cards: 3 different sets of 5 cards each, featuring creatures from the artbook along with their stats and special abilities. Collect them all! 15 cards in total, 8x12 cm, glossy, rounded cornered cards.

Digital Items: digital zine, printable calendar, icons set (5), wallpapers set (2), emojis (20), printable stickersheet set (3)

Zine PDF: A5, full color, 45+ pages.
Calendar PDF: A4, full color, Monday or Sunday week start, 2023.
Icons: sets of 5; TBA px sizes; will be sent as PNG.
Emojis: sets of 25+ dragons; TBA px sizes; will be sent as PNG.
Wallpapers: sets of 2; 1920 x 1080px or 900 x 1600px, will be sent as PNG.
Stickersheets: sets of 3; A6 size with cutlines, printable.

Charity: Sirius Animal Shelter Kyiv/Притулок СІРІУС

Picked by mods based on the theme of this project, its relevancy today, its trustworthiness. Vetted in person by our Ukrainian friends of the Bestiary at Bogdar Charity Fund.

SHIPPING AND DELIVERY INFO

Shipping Locations

Sender Location: Romania.

Please note that we will be using National Post services.

Restricted Countries: ships internationally except for the following countries.

X. Afghanistan Australia Bhutan Brunei Chad China Cuba Laos Libya Mongolia New Zealand Papua New Guinea Russia Samoa Solomon Islands South Sudan Syria Timor-Leste Turkmenistan Yemen
If you reside in any of these countries and would like to purchase from our store, we recommend you purchase the digital items, or find someone who we can ship to who can then send your package to you. We apologize for the inconvenience!
*Items shipped to Australia may experience complications, but we can never be sure once the package leaves the shipping mod's hands

VAT and Custom Fees: may incur.

Items ship from inside of EU. We are not responsible for any customs fees that may be charged.

Tracking: provided for all physical orders.

Your tracking number will be sent to you once shipping starts. If you have not received your tracking number after shipping is announced as complete on our social media, please kindly get in touch with us.

Delivery

Timeline: TENTATIVE and is subjected to change.

January = Preorder Sales. As this is PREORDERS based sales, you will not get your products until after the preorders period ends - in February. Previews, stretch goal upgdrades, and so on are posted on our socials!
February 1st = Digitals Sent. We will be sending via Mailchimp - please ensure you add our email to your address book, and make sure to check your trash/spam foder.
February - March = We will also be producing our trading cards, then shipping them out once they are done. Correspondences via email will be sent to customers. Donations will also be sent!
February - TBA Month = Regular Sales. Regular sales will occur, with same products but different bundle sets and prices. No trading cards, however you will get the digital products immediately upon purchase.
TBA Month = Regular Donations. Donations of remaining funds!

Packaging

Products will be individually and securely packed in rigid mailers and shipped by Mod Pewpewpew. It will be fairly anonymous/discreet in packaging. PLEASE NOTE THAT THE PACKAGING IS ECO FRIENDLY, SO PLEASE RECYCLE!
Please let us know if there are any additional steps we need to take to ensure your package arrives safely to you (ex: writing certain things on the package, alternative shipping methods, etc.)

Digitals

Preorder Purchases: All digitals will be sent via email, in which there are Google Drive links to access the digitals. There will be instructions on how to download your digital purchases.
Regular Purchases: Once you have purchased, you will receive an email from Gumroad with the download link! Instructions will follow.

REFUNDS, REPLACEMENTS, EXCHANGES POLICY

Eligibility

Allowed: physical orders only after 72h of purchase, errors on our part.

As we will be shipping out as we go, we will give up to 72 hours to cancel and be able to get a full refund of your package. After that, you may request for a partial refund until you receive your tracking #.
However, any errors on our part when delivering (wrong address written, defunct item, heavy delays on our part sending it out) will be eligible for a full or partial refund/replacement/exchange. Please contact us by the end of April, and we will discuss next steps. We will do our best to refund you for the amount you pay returning the items to us, although that is subjected to the funds we have.

Not Allowed: digital items, errors on the shipping/delivery services.

Digitals are final sale.
If you have purchased a physical product, it is nonrefundable after receiving your tracking #. Damaged/lost physical packages due to shipment or inaccuracies on your end may be eligible for partial refund/replacement, however we are unable to guarantee. Packages sent back can be resent, but you will have to pay the extra shipping fee.

Shipment/Delivery Errors

Please ensure that your address is CORRECT and that the package can arrive to you safely, i.e. please leave us instructions on this and ensure a place where your package won't be stolen. We will follow each step as carefully as possible.

You may have to communicate with the shipping service themselves should there be an error on your part.

We will be unable to reach out, should your email be incorrect. If you need to modify your shipping address or email, please email us! We will also email you to confirm your email/shipping address.

COMMUNICATION

For any updates please have a look at our social media and our carrd. We have biweekly updates!

Twitter | Tumblr | Instagram

Email: BestiaryForUkraine@gmail.com

If you would like to inquire on your order, please contact us via Email with the subject line:

"[YOUR ORDER #] - [CONCERN]"

And then list in the email your request/issue any other info you can provide! We will get in touch you as soon as possible.

Thank you!!!